Q The video I am sending and seeing is not clear and at times there are green dots and video being lost.
A This can be easily improved by limiting the bandwidth set in the Orion-O, under the BW Control tab of the client (click on Options –> Preferences) set the download and upload speeds to 384 and uncheck the “Enable adaptive rate control” as set below. You should increase or decrease the upload speeds based on your network environment.
Q I am not able to hear anything?
A Please make sure you have chosen the correct audio playback and capture device under the multimedia tab (click on Options –> Preferences)
Q I can see video, but the other party is not able to see my video?
A Please make sure you have chosen the correct video capture device under the multimedia tab of the preferences window (click on Options –> Preferences)
Q When I set the video as full screen, the picture is not very sharp
A Make sure to have set the preferred video resolution to VGA in the Multimedia path of the preferences window (click on Options –> Preferences